Federal law guarantees your right, as a plan
member, to make complaints if you have concerns or problems with care or
services. The Medicare program has helped set the rules about what you need to
do to make a complaint, and what HealthChoice is required to do when a complaint
is made. If you make a complaint, HealthChoice must be fair in how it is
handled. You cannot be disenrolled from this Plan or penalized in any way for
making a complaint.
Below is a chart that briefly summarizes the
Appeals and Grievance Process.
For complete information regarding the HealthChoice Medicare Supplement
Prescription Drug Plan Grievance and Appeal Guide click here, or you can request a printed copy by calling HealthChoice
Member Services at 1-405-717-8780 or toll-free 1-800-752-9475, TDD
1-405-949-2281 or TDD toll-free 1-866-447-0436.
